When less happens than is possible, we quickly look to people for the explanation.
Do they want to?
Can they?
Are they taking enough responsibility?
But what people do is not determined only by what they can or want. It arises in the interaction between people and the environment in which they work.
The key lies in room to act.
Room to act is the space to act independently and do what is needed.
For that, two things need to come together.
The environment provides room to act.
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The person experiences and uses that room.
More room to act, more results.